Service Operations comprises of four units, B2C Support, B2B Support, Events Operations and Equipment & Logistics, all responsible to deliver the solution in production and guarantee that the delivery will run smoothly for the agreed period of time. Which can vary from years to even just a number of days or weeks for specific events-related projects.
Regardless the nature of the project, a number of services, skills and capabilities are required for final delivery. Additionally, in the specific case of on-venue events, the starting point is always taken from Technology Scouting. Hardware and devices are used and operated by our teams, sometimes in complicated environments. Our teams are responsible for the setup, testing, packaging and shipping of the required material, to be directed on the site where the event will happen. A final, consequential step is related to the installation, configuration, re-testing at venue of such hardware and devices, on which our operators will work to deliver both on-venue and in-house operations.
We nurture our operations with the maximum level of attention to details, providing a premium 24/7 technical support, in order to tackle all the possible issue that can naturally arise in such a complex technological environment.