Company Description

Deltatre is the international leader in sport and entertainment media technology services. It provides an unrivalled suite of leading-edge products and services for the full spectrum of media including OTT, web and apps, broadcast graphics, content production, and data capture with real-time distribution. It serves a blue-chip client roster of the most prominent and influential sports and media companies including; IOC, Premier League, NFL, UEFA, FIFA, MLB, ATP, WWE, European Tour, DAZN, BT Sport, Discovery/Eurosport, PCCW, Bell Media, Telecine, Sony and hundreds of other companies worldwide. In 2018, Deltatre acquired Massive Interactive, a multi-award-winning OTT software company. Combined they are the largest independent OTT solution provider in the world.

Key highlights:Proven experience in the sports and entertainment sectors

Powered 1,000,000+ days of video in 2018
Reaches billions of consumers every single year across its vast product ecosystem
Group 800+ employees all together globally across our 19 offices

Position

Video Experiences Unit is a leading OTT products and services provider delivering best-of-breed products and components as well as comprehensive end-to-end solutions.
We serve both end-to-end clients and those who wants to internalise part of their platform through products and components.

The Video Experiences Product team are looking for an experienced SaaS Technical Success Manager with excellent communication skills and specific hands on coding and architecture experience (Javascript, iOS, Android). They will possess a strong drive for results and can use their technical understanding of the product and knowledge of the market, customers, and competitors to clearly explain the unique value the mtribes product brings to potential and existing customers.

Duties will include a broad range of tasks relating to the success of the full customer lifecycle – including:

Client relations and technical responsibilities

Serve as a primary contact for the technical onboarding and conversion of new customers and customers during a trial period
Engage directly, understanding their needs and providing a technical setup of our product, guiding them to take full advantage of our platform
Guide customers integrating mtribes across their stack (web, mobile, TV, server-side), proactively providing technical advice to the customer where needed
Hands-on in creating code examples and walking customers through code use-cases across a range of technologies (Javascript, iOS, Android)
When not engaging with customers, creating a repository of sample apps and code samples that demonstrate how the platform supports key customer use cases
Evaluate and improve onboarding processes, tutorials and other communication infrastructure to improve training of platform end users, as well as post go-live support

Customer engagement and growth

Build and maintain ongoing customer relationships and networking
Give demos or presentations to potential customers
Drive additional value by encouraging deeper feature adoption
Be the trusted partner for the customer on use-case, product functionality and technical integration
Understand and communicate upcoming roadmap, assist customers with upgrades and encourage customers to raise feature requests
Contribute to revenue generation through renewals, upsells, and expansions
Create evangelists and advocates among your customer base
Minimise customer churn by:
- Periodic check-ins with existing customers, monitor account health
- Deliver and communicate ROI for our clients, throughout the customer lifecycle
- Handling and resolving customer requests and complaints. Respond to alerts, red flags, poor health, or direct customer support relating to critical or overdue customer support tickets

Inbound

Aid in product design, product development and the end-to-end developer experience through synthesis of customer feedback and working with internal teams to respond to customer needs
Understand what key audiences need to know about the product (and what it does) in order to make a purchase
Translate technical functionality into use-case centric content that resonate with the target audiences

Requirements

Essential:

Up to date experience in a customer-facing technical role with hands on coding (Javascript, iOS, Android), ideally with SaaS technology
Engineering, Science or Communications Degree or equivalent
Can deal with a variety of stakeholders, whether engineers, product or marketing
Ability to explain complex technical concepts to customers clearly and concisely
Knowledge of customer success processes
Highly organized and able to multi-task
Self-driven and proactive nature
Patient and active listener
Passion for technology. Keep up-to-date with the latest industry trends and share that knowledge within the team

Other information

Some of our Company perks:

Global company with huge growth potential
Small, creative, close-knit Engineering/Tech team who love to collaborate
Support with your career development and access to training
Casual dress code
Regular company and team social events
Free refreshments in the office

Shortlisted candidates will be contacted by telephone for a screening and those who meet the requirements will be invited to a face-to-face interview.

We are committed to ensuring that we provide equal opportunities for all. Please let us know if you need us to make any adjustments or if you have any special requirements for the interview process. Depending on the role this normally includes a written test and interview.

Please note that we will only contact successfully shortlisted candidates.

Open positions

Search our career opportunities and make a change today.

Senior Technical Writer - Video Experiences, Product

Senior Software Engineer (.NET) - Video Experiences

Senior Software Engineer (Roku) - Video Experiences, Technology

Senior Software Engineer (React) - Video Experiences, Product

Senior .NET Engineer - Video Experiences, Technology

Senior React Engineer - Video Experience, Technology - Brno

Senior React Engineer - Video Experience, Technology

Senior .NET Engineer - Video Experience, Technology - Brno

Senior Software Engineer (RW) - Video Experiences

Senior Software Engineer (RW) - Video Experiences

Lead Engineer - Sport Experiences, Enterprise

Principle Designer - Sport Experiences

Senior Account Manager - Video Experiences

IT Support Analyst - Wimbledon/London

Senior Software Engineer (RW)- Video Experiences, Technology

Senior Software Engineer (RW)- Video Experiences, Technology

Sr. Software Engineer (RW)-Brno-Video Experiences,Technology

Sr. Software Engineer (RW)- Video Experiences, Technology

QA Automation Engineer - Video Experiences, Product

Senior Software Engineer (Roku) - Video Experiences, Technology

Systems Engineer - London

Senior Software Engineer (.NET) - Sport Experiences

Senior Software Engineer (Roku) - Video Experiences, Product

Backend Lead Engineer - Sport Experiences, Digital Product

Backend Lead Engineer - Sport Experiences, Digital Product

Lead DevOps Engineer- Video Experiences, Product

SaaS Solutions Engineer - Video Experiences, Product

Senior DevOps Engineer- Brno - Video Experiences, Technology

Senior DevOps Engineer- Video Experiences, Technology

Senior Software Engineer (Roku) - Video Experiences, Technology

Mid-level QA Automation Engineer - Video Experiences - Product

Scrum Master - Video Experiences, Product

Technical Success Manager - Video Experiences, Product

Senior Test Analyst - Sport Experiences, Delivery

Automation Test Engineer - Sport Experiences, Delivery

Senior Product React Engineer - Video Experiences, Product

Lead Engineer - Sport Experiences, Delivery

Lead DevOps Engineer- Video Experiences, Product

Senior UI Software Engineer (React) - Video Experiences, Product

Senior Test Analyst- Video Experiences, Technology

Senior Software Engineer (iOS) - Sport Experiences, Delivery

Senior Software Engineer (Android) - Sport Experiences, Delivery

Senior Software Engineer .NET - Sport Experiences, Data Product

QA Engineer - Sport Experiences, Data Product

Senior React Engineer- Video Experiences, Product

Senior Test Analyst- Brno - Video Experiences, Technology

Senior .NET Engineer - Video Experience, Technology

.NET Engineer- Video Experiences, Product

Senior .NET Engineer - Video Experiences, Technology

Senior Test Analyst - Video Experiences, Technology

Senior Back-end Developer - Sport Experiences, Digital Product

Test Engineer - Technology

Junior Cloud Engineer - Technology

Senior Cloud Engineer - Technology

Web Developer Full-stack - Technology

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