Deltatre is on the lookout for a Product Writer with excellent communication skills and the proven ability to create great content experiences for our customers.

We're passionate about content being integral to the user experience and the ultimate success of a product. If you are too, this role may be for you.

The business unit hiring for this role is Digital Streaming - a leading OTT and Digital products and services provider delivering best-of-breed software and components as well as comprehensive end-to-end solutions.

I'm intrigued. What would I be doing?

You will have a key role within the Product Writing team. You'll focus on developing a deep understanding of our market-leading products and services and producing content for the product knowledge bases, such as feature articles and release notes.

Can you be a bit more specific, please?

Sure. In your average day, you will:

· Translate complex information into simple, engaging content that meets customer needs.

· Research, plan, write, and edit new and existing documentation in collaboration with business stakeholders, designers, and engineers.

· Identify and anticipate questions, problems, and needs that the content should address.

· Identify audiences for content through journey mapping, analysis, and analytics.

· Manage the software tools used to populate and display our knowledge bases (Zendesk).

· Evaluate current documentation and content, and work towards continuous improvement.

· Collaborate closely with business stakeholders, designers, and engineers to ensure documentation is comprehensive and accurate.

· Attend squad agile ceremonies.

Other responsibilities:

· Audit product documentation to improve cross-product copy alignment.

· Create monthly and quarterly knowledge base analytic reports, and act upon findings.

· Evangelise product help centres with wider stakeholders.

What sort of experience do I need?

• A talented writer with the ability to speak and write in English fluently and idiomatically.
• Someone with 3 years' experience in a similar software industry role, writing professional customer-facing product documentation for a broad audience.
• A user advocate, thinking deeply about customer needs, whether they are new or advanced users.

You're ideal for this role if you:

• Can demonstrate success in delivering great content experiences for software products of various sizes and levels of complexity.
• Are passionate about content being integral to the user experience and ultimate success of a product.
• Can translate complex information into clear, concise, everyday language that customers can understand.
• Have a high attention to detail, both spelling and grammatical.
• Enjoy collaborating closely with designers, engineers, marketing, and business stakeholders daily in a dynamic, fast-paced environment.
• Have experience gathering stakeholder requirements and prioritising these across multiple deliverables.
• Have experience planning and creating visuals, GIFs, and diagrams that facilitate understanding.
• Have some knowledge of HTML and CSS.

If this all sounds great, please include in your application a portfolio or links to examples of your work demonstrating your ability to articulate complex concepts and processes in writing.

We’re looking for someone who is:

• driven to push the boundaries and lead change and performance
• communicative to leave no-one in the dark and to work with your team successfully
• reliable so we know that we can call on you to meet deadlines
• passionate about the latest technologies and standards
• proactive to suggest improvements, identify and fix potential issues
• solid technically speaking, to advise both Clients and internal teams

Our people are key to our success and we pride ourselves on offering a dynamic, creative, innovative and supportive environment. Having the right combination of a 'can-do' approach, strong work ethic, integrity, friendliness and attention to detail is crucial.

Even if you don’t tick all the boxes for one particular role, but you have a keen interest in what we do, send us your details, we may find a suitable match during the interview process.

Deltatre consciously nurtures an environment where each and every team member feels safe to bring their whole selves to work, in which everyone is valued and respected for who they are and what they bring. Everyone has the opportunity to reach their full potential, and every team member is expected to treat everyone with dignity and respect, value different perspectives, use inclusive language and work in alignment with Deltatre's commitment to diversity and inclusion. At Deltatre, everyone is welcome and celebrated.

We are committed to ensuring that we provide equal opportunities for all. Please let us know if you need us to make any adjustments or if you have any special requirements for the interview process. Depending on the role this normally includes a written test and interview.