IMPORTANT!

You are eligible to apply for a new role if you’ve been in your current position at Deltatre for over 12 months and the role is in the same location. While a year in your current role is typical, exceptions can be made. If you’re ready for a change, feel free to reach out to talent.acquisition@deltatre.com or to your People Business Partner/People Country Manager to discuss further.

The Set Up Manager is responsible for onboarding new clients onto D3’s Volt OTT platform, guiding them through setup with clarity, confidence, and efficiency. Acting as the primary liaison, this role coordinates setup activities, communicates dependencies, and ensures clients are supported in adopting Volt’s features and workflows. By coordinating cross-functional teams and configuring core platform elements, the Set Up Manager delivers a client-ready service that and sets the foundation for long-term success.

Responsibilities

• Client Onboarding Management – Lead and oversee the onboarding process for new clients onto the Volt OTT platform, guide clients through product features and workflows ensuring a smooth, timely, and high-quality setup experience.
• Multi-Client Lifecycle Management – Manage multiple clients at different stage of the onboarding-life cycles simultaneously.
• Client Communication & Progress Reporting – Act as the primary point of contact for clients, clearly outlining dependencies, gathering required inputs, and providing regular, transparent updates on progress and key milestones.
• Cross-Functional Coordination – Drive alignment across globally distributed internal teams — including Engineering, Product, Video Specialists, Infrastructure & Operations, Customer Services, Commercial, and Account Management — to ensure coordinated execution against the run book, timelines, and quality standards.
• Risk Anticipation & Issue Management – Support clients through challenges that arise during onboarding, anticipating potential roadblocks and adapting approaches as needed to keep the setup process smooth, on track, and aligned with agreed expectations.
• Procurement Management – Collaborate with the procurement team to order and track third-party services required for client setups, ensuring timely and accurate fulfilment.
• Platform Configuration – Configure client video metadata within the Video CMS and set up the Presentation Manager CMS, including client pages, rails, and assets, to ensure the platform is correctly prepared for launch.
• Client Training & Enablement – Reinforce product training by guiding clients through their specific Volt configuration, ensuring they understand how to manage their metadata, pages, and features confidently as part of the onboarding process.
• Client Transition & In-Life Support – Ensure a smooth transition into support at go-live, while staying engaged with clients post-launch to address reported issues and coordinate maintenance activities that keep services stable and effective.
• Budget Tracking & Reporting – Maintain accurate and up-to-date records of effort consumption and budget usage, providing transparency for internal stakeholders.
• Continuous Process Improvement – Identify opportunities to streamline workflows and improve efficiency in the client onboarding process.

• Bachelor’s degree in Business, Project Management, Technology, or a related field — or equivalent practical experience.
• Strong understanding of digital platforms, including websites, apps, and core user journeys such as sign-up, sign-in, and subscription flows.
• Awareness of online video streaming concepts (e.g., content delivery, playback, DRM, advertising); direct OTT experience is an advantage but not essential.
• Basic understanding of project management principles (e.g., Agile or Waterfall).
• Comfortableusing collaboration and tracking tools (e.g., Jira, Confluence)to keep onboarding activities organized.
• Excellent organizational, communication, and problem-solving skills.

Experience

• 2–3 years of experience in supporting clients through onboarding or implementation of digital products or SaaS platforms ideally within a technology, media, or digital services environment.
• Hands-on involvement in configuring or testing digital applications (e.g., websites, apps, or CMS systems).
• Exposure to client-facing work, with the ability to build relationships and communicate clearly and professionally.
• Experience collaborating with cross-functional teams, ideally including product,engineering, operations, and client service functions.
• Familiarity with time and budget tracking to support accurate reporting and effective operational governance.
• Ability to manage multiple priorities and adapt quickly in a fast-paced, evolving environment.

How the process looks like?

• Follow the application procedure by filling the form and acknowledging our privacy notice. The way we use the data you will share with us is outlined there.
• Inform your Line Manager about your decision to apply for a new role within the company, so it doesn’t come as a surprise!
• Talent Acquisition will review your application and contact you for an introduction. The process typically includes a coding assessment (for engineering roles) or a scenario to be developed (for managerial roles), followed by a technical interview with a domain specialist. Lastly, you’ll have a competency-based interview, where you’ll share examples of professional scenarios you’ve handled in the past.
  

Why we believe this initiative is important

We spend a huge proportion of our lives at work, so making sure we know what we want and doing everything we can to make it happen is critical. Having a clear and transparent career progression process is also crucial in fostering a more equitable and trust-based workplace environment. It is therefore important for each of us to approach our career growth in a proactive manner. We are the owners of our own professional trajectory, and we are accountable to find new challenges and opportunities at work.

We want you to really be able to choose your pathway and push your own career forward.

With a clear internal application process, you can get a better sense of the pathways available, and you can explore different roles needed in the organization. Being part of the interview process, will create additional occasions (on top of your GPS conversation with your manager) to get developmental feedback and be clear about what steps you need to take for advancement and what skills are required for different role, fostering a culture of continuous learning.

Deltatre values your contribution and wants you to have the career you truly want!

Deltatre consciously nurtures an environment where each and every team member feels safe to bring their whole selves to work, in which everyone is valued and respected for who they are and what they bring. Everyone has the opportunity to reach their full potential, and every team member is expected to treat everyone with dignity and respect, value different perspectives, use inclusive language and work in alignment with Deltatre's commitment to diversity and inclusion. At Deltatre, everyone is welcome and celebrated.