The IT Support Engineer is responsible for providing technical support, managing end-user computing assets, and ensuring smooth operation of core IT services across the organization. This role supports the full lifecycle of laptops and related hardware, administers Microsoft 365 and Entra ID (Azure AD), and assists with day-to-day network operations. The IT support engineer also contributes to the management and optimization of Jira and Confluence platforms to support internal workflows and knowledge management.

This role is mostly office based, with occasional after-hours or weekend work for maintenance or project activities.

Key Responsibilities

End-User Computing & Device Lifecycle

• Oversee the laptop and workstation lifecycle including procurement, imaging, deployment, maintenance, and decommissioning.
• Troubleshoot hardware and software issues across Windows and macOS devices.
• Maintain accurate asset records and ensure devices comply with corporate security standards.
• Implement updates, patches, and device configuration policies.

Microsoft 365 & Entra ID Administration

• Manage user accounts, groups, licensing, and access permissions in Microsoft 365.
• Administer Entra ID including onboarding/offboarding workflows, MFA enforcement and identity governance tasks.
• Support email, Teams, SharePoint, and OneDrive operations.
• Assist with the rollout and adoption of M365 features and security enhancements.

Network Support

• Provide first- and second-level support for basic network issues (Wi-Fi, VPN, switches, IP addressing).
• Assist with monitoring network health, escalating complex issues to senior engineers when needed.
• Support routine network maintenance such as patching, cabling, and device replacements.

Jira & Confluence Support

• Support the administration of Jira projects, workflows, issue types, and user access.
• Help maintain Confluence spaces, templates, and knowledge base organization.
• Provide user guidance and contribute to continuous improvement of team collaboration tools.

• Diploma or degree in Information Technology, Computer Science, or related field; or equivalent practical experience.
• 4 years of experience in an IT support or System Engineer role (or similar).
• Experience in end-user IT support, including laptop deployment and troubleshooting.
• Experience with Microsoft 365 admin portal and Entra ID (Azure AD).
• Familiarity with identity and access management concepts (MFA, conditional access, device compliance).
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, routing/switching).
• Strong communication skills and ability to support non-technical users with patience and clarity
• Solid troubleshooting skills for hardware, software, and end-user issues.
• Ability to document processes clearly and maintain accurate records.
• Ability to work both independently and collaboratively.

Preferred Skills

• Experience administering Jira and Confluence.
• Knowledge of endpoint management tools (Intune, JAMF, or similar).
• Exposure to scripting or automation (PowerShell, Bash, etc.).
• Experience supporting MacOS devices is a plus.

Our people are key to our success and we pride ourselves on offering a dynamic, creative, innovative and supportive environment. Having the right combination of a 'can-do' approach, strong work ethic, integrity, friendliness and attention to detail is crucial.

Even if you don’t tick all the boxes for one particular role, but you have a keen interest in what we do, send us your details, we may find a suitable match during the interview process.

Deltatre consciously nurtures an environment where each and every team member feels safe to bring their whole selves to work, in which everyone is valued and respected for who they are and what they bring. Everyone has the opportunity to reach their full potential, and every team member is expected to treat everyone with dignity and respect, value different perspectives, use inclusive language and work in alignment with Deltatre's commitment to diversity and inclusion. At Deltatre, everyone is welcome and celebrated.

We are committed to ensuring that we provide equal opportunities for all. Please let us know if you need us to make any adjustments or if you have any special requirements for the interview process. Depending on the role this normally includes a written test and interview.